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Return Policy & Conditions

RETURN POLICY

You may return all new, unused items within 07 days of delivery for a refund. The item should be in the condition it was received, unused, and in the original box and/or packaging. INTERNET-SALES USA will pay the return shipping costs if the return is a result of our error (errors include, but are not limited to: wrong size, wrong address, wrong item, duplicate shipment etc.).

If the item is being returned for reasons falling under ‘Buyer’s Remorse’, RETURN shipping cost will be deducted from the refund. We reserve the right to charge a 15% restocking/cancellation fee. Buyer’s remorse covers, but is not limited to:

  • Accidental orders
    Cancellation after item has ship out
    •Items no longer needed/wanted

We will not accept any returns unless we have issued an RMA # (Return Merchandise Authorization #). RMA #s expire 7 days from the date of issuance. The reason we have a return window is because our vendors only allow returns within a specified time period. For your protection all items must be returned through a traceable shipping method.

 

DAMAGE/DEFECT POLICY

INTERNET-SALES USA reserves the right to determine whether an item qualifies for credit or for return as warranty, quality or a defective good (other than for freight damage) and whether to repair, replace or partially replace any such item. Damage/Defect standard policy is to provide replacement parts. Damages and/or Defects reported after 7 days are not covered.
Please provide photographs of the damaged parts within 3 days of reporting the damage. Please also provide part numbers, and part descriptions that require replacement.

Once INTERNET-SALES USA receives a part request and photographs, replacement parts will be ordered from the manufacturer. This typically takes 4-7 business days. Once we receive your part #, we will ship it out to you, and will send you an email with the tracking information.  In rare circumstances, a part may become unavailable, in which case, we will contact you with an alternative resolution.
Please hold on to your damaged items. When you receive your replacement part tracking notification, we will advise if your damaged part can be disposed of or if we will need to schedule a pick up.

Fabric and/or product smells are not considered defects. Some items may have a new product smell based on different materials used in manufacturing and packaging.  Returns based on a new product smell will be subject to standard return policy return fees.

 

WARRANTY POLICY

Different items have different warranty policies. All warranties, if any, are provided by the manufacturer directly and not by us. We request you to please contact the manufacturer before purchasing, if you have any doubt about the warranty of an item. If you have an item that is eligible under a warranty issued by the manufacturer, you should exercise your rights under that warranty rather than going through our General Returns Policy.

 

REFUNDS POLICY

Partial refunds/Restocking Fees:

  • Any non-media item in original condition that is returned: 85% of item’s price (provided we approve the return).
    Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: will be returned to sender or up to 50% of item’s price will be refunded.
    If you return an item using the return label provided and the return is not a result of our error, the cost of return shipping will be deducted from your refund.

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